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Big Spring Park - Josh Berry

Hospitality Partner Reopening Toolkit

Since the outbreak of COVID-19, we in the tourism and hospitality industry have reexamined our industry’s safety measures. We've put together a list of resources in one place so you can access industry-specific best practices for reopening, CDC guidelines and planning steps to make your staff and customers feel comfortable about returning to your place of business.

Keep in mind: CDC-recommended safety protocols will continue to be of utmost importance. Customers, residents, and employees will be hyper-aware of the need to continue the following practices.  

  1. Hand washing  
  2. Social (or Physical) Distancing  
  3. Personal Protective Equipment  

Industry-Specific Resources 

Springhill Suites King - Downtown

Hotel and Lodging 

  • Safe Stay Initiative by the American Hotel & Lodging Association - Industry-wide hotel cleaning standards, toolkit, guidelines, and resources. Download the entire guidelines here. 
  • Q&A from the American Hotel & Lodging Association by Cozen O'Connor - Questions and answers for the hotel industry for planning and return to occupancy. 
  • Hospitality for Hope Initiative by the American Hotel & Lodging Association - View the collaboration between the hotel industry and the local, state, and federal governments. Also, on this page is a Hospital Conversion Playbook for hoteliers. 
  • Hotel Emergency Toolkit by The Growth Works - Use this hotel emergency toolkit to better navigate the crisis and look for ways to support your local community, develop team members, and ultimately prepare for recovery. 
  • Comprehensive Collection of Hotel Reopening Guidelines from Sarah Buchbinder - A list of reopening protocols from hotel brands across the US.


Downtown Huntsville Dining Generic



Davidson Center - Rocket Center - ATD



Hampton Cove Golf RTJ

Golf Courses 


Farmers Market

Farmers Markets 


State and Local Government Resources 




Planning to Reopen: Best Practices 

How can you protect yourself, your employees, and your customers?

  • Develop a Written Plan 
    • Writing a plan can show that you have thought through risks in advance. A plan can also convey that you care about your customers, staff, and others.  
  • Follow Your Plan  
    • Make sure once a plan is developed, that it is implemented and executed. Friendly visual and verbal reminders will be crucial to maintaining new guidelines put into place.
  • Communicate the plan to your employees  
    • Meet with your staff and talk about the new procedures 
    • Explain the importance of the new procedures 
    • Allow staff to ask questions to make sure they understand it fully  
    • Rehearse proper cleaning techniques with staff members  
  • Communicate what you’re doing to prepare for reopening to customers. This can go a long way in reassuring them that it is safe to return.  
    • Use your social media or email newsletters to show what you’re doing (videos of you or staff cleaning; show photos of staff wearing Personal Protective Equipment  
    • Develop signage to reinforce the new rules – this will remind customers as well as employees

Crucial Elements of a Written Plan  

The Office of Safety and Health Administration and the Centers for Disease Control teamed to prepare a document to help workplaces prepare. This document includes detailed information about how to: 

  1. Prepare an Infectious Disease Preparedness Response Plan
  2. Prepare to Implement Basic Infection Prevention Measures
  3. Develop, Implement, and Communicate about Workplace Flexibility and Protections and
  4. Implement Workplace Controls

Click Guidance on Preparing Workplaces for COVID-19 to review or download the full document. 


Preventing the Spread of Coronavirus

General information about the spread of the virus is below. 

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